Two different sellers fulfil orders from this site. Merch (apparel, hats, masks, phone cases, posters and stickers) is made to order and fulfilled by Spring at anjaltsmerch.com, so the Spring policy below applies to it. Everything else — the signed Air to Fire CD, the vinyl, the limited-edition giclée prints and all digital downloads — is sold and shipped directly by Anjalts, and the first section applies.
Items sold directly by Anjalts (PayPal checkout)
The signed Air to Fire CD, the Air to Fire vinyl, the limited-edition giclée prints, and any item on this site whose checkout runs through PayPal are sold and shipped directly by Anjalts / IXO Music LLC — not by Spring, so the Spring policy below does not apply to them.
- Shipping. Orders ship from the United States with tracking. Shipping costs, when any, are shown at checkout; the signed CD ships free within the United States. If you are outside the US, contact us before ordering and we will confirm the shipping cost.
- Damaged or wrong item. Contact us within 14 days of delivery (a photo helps), and we will replace the item or refund you in full.
- Returns. Because these items are hand-signed and the giclées are numbered limited editions, we generally cannot accept returns for change of mind. If something is wrong with your order, write to us — we will make it right.
- Digital items. Downloads (art bundles, e-books, lyric-video bundles, sheet music, mp3s) are delivered by email after payment and are non-refundable once sent; if a file does not arrive or will not open, contact us and we will resend it.
- Refunds are issued to the original PayPal payment method.
Purchases
All purchases, returns & shipping are done directly through Spring (https://www.anjaltsmerch.com/). Please contact Spring at https://sprisupport.zendesk.com/hc/en-us/requests/new to initiate a return or submit a support ticket.
Spring returns & cancellations
30-day “Make it Right” policy
We want to make sure you love your order. If you’re not in love with your purchase, contact us within 30 days of receiving your order and we’ll do our best to work with you to find a solution. For quality issues, please provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.
Cancellations and amendments
All of our products are made to order especially for you. You can cancel or amend your order at any time before it is sent to production. In some cases, this could be as soon as two hours for Rush shipping, just 12 hours for standard shipping, or once the listing ends (whichever comes first). If the order has been sent to production, it means that our print partner is already working to produce it. Due to that, it may not be possible to cancel the order free of charge at this point. To check your order status, edit the shipping address or cancel go to https://teespring.com/track and enter your order confirmation number.
- Afterpay Orders: If you’d like to cancel your Afterpay order, please reach out to us at Fanhelp@spri.ng. Until your order has been sent to production you can make changes to your order/shipping address from the links in your confirmation email.
- Digital products: Digital product orders cannot be canceled or refunded once payment has been processed. For customers located in the UK/EU, digital product orders cannot be canceled or refunded once the download has begun. Please see our Terms of Service for more information. If you have additional questions please see our digital product FAQs here. If the Digital product you download does not match what was advertised, reach out to us at Fanhelp@spri.ng to let us know.
- Pre-sale orders: Pre-sale product orders cannot be canceled after the pre-sale period has ended and production has begun.
- Face mask / Neck Gaiter orders: These items are final sale items and cannot be returned for safety reasons. If your face mask or gaiter is defective in any way, please reach out and we’ll be happy to help.
Fulfillment guarantee
Fulfillment time is the time it takes to produce an order and prepare it for shipment. We guarantee to produce all orders and provide a shipping tracking number within 10 business days of the order date. Please note that fulfillment time doesn’t include the time it takes for an order to be delivered. To check your order status, view tracking information, or make changes to your order, visit https://teespring.com/track and enter the order number provided in the order confirmation email.
If a shipping tracking number is not assigned to your order within 10 business days of the order date, we will refund the shipping fees associated with the order. To request a refund, please contact Support here. To ensure you receive the quickest support possible, please enter your contact information, order number and select “I have a question about my order” as the contact reason.
Please note that the 10-day fulfillment guarantee does not apply to pre-order products.
Damaged or quality issues
For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, as well as eliminate errors in future printing.
Gift returns and exchanges
At Spring, we understand that gift-giving can be a complex art. If you’ve ordered or received a Spring product as a gift and it needs to be returned, our standard policies will apply.
Refunds
- PayPal: Any refunds processed will show back up in your Paypal account within 24 business hours. Please note, the refunded amount must be transferred back to your banking institution from your Paypal account.
- Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within three to five business days.
- Prepaid Card: Refunds cannot be processed to prepaid cards.
- Afterpay Orders: Any refunds processed for Afterpay orders will show in your account as from “Afterpay”. Refunds are processed differently based on how many payments you’ve made. You can find specific details on Afterpay refunds here.
Spring help center: Refunds | Returns | Cancel Order | Gifts